List of sub-processors
Last Updated 2023-07-07
To receive updates regarding changes to Raisely's subprocessors, please email security@raisely.com.
Infrastructure Processors
| Name | Contact Details | Processing activities | Country of processing | Website |
|---|---|---|---|---|
| Aiven Australia Pty Ltd | Level 3, 73 York St., Sydney NSW 2000, Australia https://aiven.io/contact |
Database hosting | United States, Australia | https://aiven.io/security-compliance |
| Google Australia Pty Ltd. | Level 5, 48 Pirrama Road, Pyrmont, NSW 2009, Australia https://support.google.com/cloud/contact/dpo?hl=en-GB |
Primary cloud provider, analytics and tracking | United States, Australia | https://cloud.google.com/security |
| Sinch Email (Mailgun) | Mailgun Technologies 112 E. Pecan Street #1135, San Antonio, Texas, 78205 USA privacy@mailgun.com |
Email processing | United States | https://www.mailgun.com/gdpr/ |
| Functional Software, Inc. d/b/a Sentry | 45 Fremont Street, 8th Floor, San Francisco, CA 94105 Virginia Badenhope, General Counsel, legal@sentry.io |
Error monitoring | United States | https://sentry.io/security/ |
| Twilio Inc. | Twilio Privacy Team - privacy@twilio.com | SMS and 2FA services | United States | https://www.twilio.com/en-us/security |
| Friendly Captcha GmbH | Am Anger 3-5, 82237 Wörthsee, Germany |
Bot Protection | Germany | https://friendlycaptcha.com/privacy/ |
Customer Support
Processing activities: CRM, ticketing and chatbot systems for assistance. These sub-processors only process personal data if provided in a support conversation or submitted through forms.
| Name | Contact Details | Processing activities | Country of processing | Website |
|---|---|---|---|---|
| Help Scout, PBC | 177 Huntington Ave, Ste 1703, PMB 78505, Boston, MA 02115-3153 Shawna Fisher CFO, dpo@helpscout.com |
Support tickets and notices | United States | https://www.helpscout.com/ |
| HubSpot, Inc. | Nicholas Knoop, Data Protection Officer, HubSpot, Inc., Two Canal Park, Cambridge, MA 02141 USA | Support tickets and customer CRM | United States | https://www.hubspot.com/ |
| Retool Inc. | 292 Ivy St Suite F San Francisco, CA 94102 privacy@retool.com |
Admin applications | United States | https://docs.retool.com/page/security |
| Bubble Group Inc. | 22 W 21st Street, 2nd Floor, New York, NY 10010 | Customer Content Generation | United States | https://bubble.io/security |
Payment Processing
Processing activities: Processing financial information, payments, and customer information related to payments.
| Name | Contact Details | Processing activities | Country of processing | Website |
|---|---|---|---|---|
| Stripe Payments Europe, Ltd. | Corporation Trust Center, 1209 Orange Street, Wilmington, New Castle, DE 19801, USA Stripe Privacy Team, privacy@stripe.com |
Payment processing | United States | https://www.stripe.com/ |
| PayPal Inc. | 2211 North First Street, San Jose, CA 95131. https://www.paypal.com/us/smarthelp/contact-us |
Payment processing | United States | https://www.paypal.com/ |
Data & Reporting
Processing activities: Managing and updating Raisely's data infrastructure for platform visibility and analysis.
| Name | Contact Details | Processing activities | Country of processing | Website |
|---|---|---|---|---|
| TALEND, INC (Stitch Data) | Derek Dunaway, Senior Director, Privacy Counsel, privacy@talend.com. |
ETL | United States | https://www.stitchdata.com/docs/security/overview |